![]() If you have enabled two-factor authentication, you will need access to the device with the Authenticator app. Ensure that you are using the correct email address and password to sign in to your account.Close extra tabs and shut down apps running in the background on your phone to fix this issue. Videos wouldn’t load, and the video quality was horrible when it finally did because I had too many Chrome tabs open. This may not be a common problem, but one I’ve faced. RAM management on your device might also stop Prime Video from working properly.Open the Prime Video website, click on your profile icon at the top right corner, go to Accounts and settings > Your devices (tab), and select Deregister next to the devices you want to remove. Check how many devices are signed into your Prime Video account and remove any that are unused. ![]() Interestingly, Prime Video allows two simultaneous streams of the same title, though. If three devices are already watching shows and movies on Prime Video, it won’t work on a fourth.
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